We're Real People.
Ask Us Anything.
Questions about your order, a product recommendation, or just want to know what's in the stack? We respond to every message personally.
Common Questions,
Answered Directly
What is your return policy?
60-day money-back guarantee on all products. If it doesn't work for you, we send a prepaid return label and process your refund within 3 business days of receiving the item. No restocking fees, no runaround.
How long does shipping take?
Standard orders ship within 1–2 business days and arrive in 2–5 business days via UPS or FedEx. Dropship items from our partner suppliers may take 7–14 business days. Tracking is provided for all orders. Free shipping within the US on orders over $199.
Are your products FDA cleared?
Yes — all medical devices we carry hold FDA clearance where applicable, along with UL, CE, FCC, RoHS, and other relevant certifications. We verify this before any product makes it into the stack. You can ask us for documentation on any specific device.
What warranty do products carry?
Standard warranty is 2 years on all devices. Premium and flagship products carry a 3-year warranty. Supplements are covered by our 60-day satisfaction guarantee. Contact us to file any warranty claim.
I'm not sure which products to start with. Can you help?
Absolutely. Use the Stack Builder to get goal-based recommendations, or chat with Sofia directly for personalized guidance. You can also email us — we'll ask a few questions and put together a starting stack for your budget and goals.
Do you offer wholesale or affiliate partnerships?
We're selectively building wholesale and affiliate relationships. If you're a practitioner, clinic, gym, or content creator in the longevity space, reach out using the form above with "Wholesale / Partnerships" as your topic and we'll get back to you promptly.
"You're not a ticket number. When you reach out, a real person reads it and responds."